1. Ordering & Payment
Q: How can I place an order?
A: You can order through our website, WhatsApp, and Facebook by selecting your favorite items and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) and Bank Deposits. Payment details will be provided at checkout.
2. Shipping & Delivery
Q: Do you offer delivery across Sri Lanka?
A: Yes! We deliver to all areas in Sri Lanka.
Q: How long does delivery take?
A: Standard delivery takes 2 - 3 days depending on your location.
Q: Do you offer international shipping?
A: Yes, we ship clothing items & crochet items internationally! Shipping fees and timeframes vary based on the destination.
3. Products & Customization
Q: What types of chocolates do you offer?
A: We offer a variety of branded chocolates, custom gift packs, and special occasion chocolates.
Q: Can I customize my gift or chocolate order?
A: Absolutely! Contact us for customized gift packaging or chocolate arrangements.
Q: Do you sell handmade items?
A: Yes! We sell handmade crochet earrings, key tags, dream catchers, and scrunchies.
4. Returns & Refunds
Q: Can I return or exchange a product?
A: Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us.
Q: What if I receive a damaged product?
A: If you receive a damaged or incorrect item, contact us within 12 hours for a replacement.
5. Reselling Program
Q: How can I become a reseller?
A: Simply contact us via this link for our Reselling Program. We’ll provide all the details!
6. Contact & Support
Q: How can I contact Chock Chock?
A: You can reach us via: Contact Us
If you have any other questions, feel free to contact us!